Quality Training & Consulting

Basic Quality Concepts

We can introduce an organization to those concepts inherent to any Quality initiative. It is ideal for a company just beginning on its road to Quality, or even for staff members needing to learn more about Quality.

Topics covered include the following:
  • The Quality Initiative
  • Management of Organizational Change
  • Total Customer Satisfaction
  • Systems Thinking/Quality Systems and Improvement
  • The Quality Audit
  • Quality Planning and Deployment
  • The Supplier Function
  • The Cost of Quality

Quality, Customers, and Change

We work with participants to understand where Quality comes from, how it applies to your customer, and how to focus the organization on customer-driven initiatives in succeeding with organizational change. It is an ideal session for any organization wondering how Quality applies to it, and how Quality relates to the customer.

Topics covered include the following:
  • Quality, the Economy, and The Market
  • The Achievement of Customer Satisfaction
  • Change: Organizational and Incremental
  • Organizational Diagnosis for Quality

Quality Planning, Suppliers, and Cost

We can work with an organization to help it understand how quality planning, deployment, and measurement work to provide direction in sustaining compliance and improving quality. The organization will understand the roles of suppliers in enhancing the reliability of its processes. Further, the organization will understand how process and costing principles work to achieve not only cost control, but enhanced reliability, improved quality, and sustained compliance through accounting, problem prioritization, and communication.

Topics covered include the following:
  • Quality Planning and Measurement
  • Culture
  • Strategy
  • Elements of Strategy
  • Vision
  • Mission
  • Goals
  • Objectives

Supplier Quality Management
  • Traditional Buying Policies
  • Quality Management’s view of suppliers
  • Supplier Certification
  • Supplier Partnerships
  • Strategic Alliance

The Cost of Quality
  • What’s at Stake?
  • Cost Elements
  • Tracking Quality Costs
  • Development of a cost system
  • Advantages and Disadvantages

Statistical Techniques for Problem Identification and Problem Solving

Using statistical tools does not have to be painful. We can help organizations understand the benefits of statistics in achieving compliance and improvement. Participants will understand the concept of data variation and what it means to improvement and maintenance of a process. A review of the 7 Quality Control Tools will be provided. It will also provide insight into FMEA.

Topics covered include the following:
  • Definitions of Quality
  • The Need for SPC
  • Prevention versus Detection
  • SPC Goals
  • Overview of the 7 Basic Tools
    • Pareto
    • Cause and Effect
    • Stratification (Run chart or Flowchart)
    • Check Sheets
    • Histograms
    • Scatter Plots
    • Control Charts
    • FMEA
    • 5Whys
    • Fault Tree Analysis

Quality Auditing

We assist the organization with the familiarization with the American Society for Quality’s Body of Knowledge with regard to Quality Auditing. As such, it prepares the participant for the audit function on behalf of his or her organization. It is also an excellent foundation for those wishing to take the Certified Quality Auditor exam, as well as a great tool for organizations that understand the importance of the audit function as a management tool.

Topics covered include the following:
  1. Audit Generalities
  2. Audit Preparation
  3. Audit Performance -- Including Tools and Techniques used in auditing
  4. Report, Follow-up, and Closure
  5. Audit Program Management

Communication Skills for Auditors

We can assist auditors in understanding the communication dynamics encountered on a day-to-day basis. It is ideal for those who interact with auditors, as well as auditors themselves. It’s also an excellent basis to promote organizational communication.

Topics covered include the following:
  1. Communicating with the Auditee
  2. Communicating with the Audit Team
  3. Behaviors of the Auditor

ISO Auditing: TS 17025, TS 15189, API Q1

These independent sessions teach participants the requirements of these standards. Further, companies can be assisted in developing compliance to these standards for accreditation purposes.


Regulatory Assessments and Consulting

FDA 600, 610, 606, 640, 211, 820; AABB Standards; Joint Commission; College of American Pathologists
These independent sessions teach participants the requirements of these regulations/standards. Further, organizations can be assisted in developing compliance to these standards for licensure/accreditation.