Dr. Lisa Walters, Ph.D.

Lisa M. Walters, Ph.D. is a certified medical technologist with a Specialty in Blood Banking from the American Society of Clinical Pathologists. She is also a qualified auditor in Quality Management Systems by the American Association of Laboratory Accreditation (A2LA). As part of A2LA, she serves on Medical and Technical Advisory Board, and has developed draft guidelines on Uncertainty in Measurement for diagnostic laboratory testing.

She earned an MBA from St. Francis College in Loretto, Pennsylvania, and a Ph.D. in Management from the California Coast University in Santa Ana, California. Her dissertation was entitled the “The Effect of Hersey-Blanchard Model of Situational Leadership on the Implementation of a Quality System: A Comparison of Two Plants.” Her research in this regard was published by the American Society for Quality’s Quality Management Journal. She is the editor and contributing author of two books published by the AABB Press, entitled Introducing the Big Q: A Basic Quality Primer and Simple Six Sigma. She is currently working on another book project concerning performance excellence in cellular therapies. She was a featured author for the AABB News in October 2006.

A 13 year veteran of the American Red Cross Biomedical Services, Dr. Walters has served in varying capacities, with the majority of her service done in the Quality Assurance division. She currently serves as Visiting Professor of Business Administration at the State University of New York at Fredonia as well as consultant faculty for the Penn State University Continuing Education Department. Dr. Walters is a qualified Green Belt Trainer for PSU. She is a consistently invited to speak at local, regional and national conferences. Lastly, Dr. Walters served in varying leadership capacities for the Erie, Pennsylvania section of the American Society for Quality, contributing to the sections 4 consecutive National Awards.

Articles written by Lisa

Building the Case for Quality

Saturday, April 10, 2010

Quality has many facets. This article presents two case studies that allow the reader to understand just two Quality applications.

So You Think You're Effective?

Monday, November 23, 2009

Something has gone wrong...perhaps miserably wrong! And because you are committed to continuous improvement and the rewards it brings, you implement some level of corrective action.